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Privacy Policy

Baseline terms, pending final review by a qualified solicitor before launch.

1. Who is responsible for your data

Hire A Bus AU Pty Ltd ("we", "us") is the data controller for personal data collected through Hire A Bus. Contact us at [email protected].

2. What we collect and why

  • Trip details (pickup, drop-off, dates, group size): to get you quotes.
  • Contact details (name, email, phone): to coordinate your booking. These stay private from operators until a deposit is paid.
  • Payment data: handled by Stripe; we receive confirmation and limited metadata, not full card numbers.
  • Usage and device data: to run, secure, and improve the service.
  • Call recordings and transcripts: where you call us or an AI-assisted line (see section 5).

We collect only what we need to run your trip and operate the marketplace.

3. Lawful basis and retention

We process data to perform our contract with you, to meet legal obligations, and for our legitimate interests in running a safe, useful platform. We keep booking records as long as needed for the trip, support, accounting, and legal requirements, then delete or anonymise them. We strip personal data from AI chat at high confidence and retain redacted prompts/outputs for a short period (around 30 days) for safety and quality.

4. Your rights

Your rights over your personal data come from the Privacy Act 1988 (Cth) and the Australian Privacy Principles:

  • Access: get a copy of your data (data export).
  • Rectification: correct inaccurate data.
  • Erasure: ask us to delete your data (data delete), subject to legal retention.
  • Restriction & objection: limit or object to certain processing.
  • Portability: receive your data in a portable format.

To exercise any right, email [email protected]. You can also lodge a complaint with your data protection authority (the Office of the Australian Information Commissioner).

5. AI call recording disclosure

Phone calls with us, including AI-assisted calls, may be recorded and transcribed for quoting, quality, training, and resolving disputes. We minimise and redact personal data in transcripts where possible. You can ask us about, or for a copy of, recordings relating to you.

6. Marketing and consent

We only send marketing if you have opted in. Every marketing message includes one-click unsubscribe, and you can change your preferences at any time. Service messages about your actual booking are not marketing and will still be sent.

7. Sharing

We share the minimum necessary with the operator you book (to deliver the trip), with payment and infrastructure providers (e.g. Stripe), and where required by law. We do not sell your personal data.

Privacy questions or requests? Email [email protected].