Frequently asked. Plain answers.

Operator details — including their phone number and emergency contacts — are shared with you as soon as you pay the deposit. Until then they stay private, and yours do too, so you can compare prices without anyone being chased.

A 25% deposit confirms your booking. The rest is charged automatically to the same payment method 7 days before you travel, and the date is shown on your trip page.

What comes back to you depends on how far ahead you cancel, measured against your departure: - **14 days or more before departure:** you are refunded **everything you have paid**. - **7 to 13 days before departure:** you are refunded **50% of the total trip price**, up to what you have actually paid at that point. If you have only paid the 25% deposit, that means the whole deposit comes back. - **Less than 7 days before departure:** **no refund**. You see the exact figure before you confirm the cancellation.

Yes. The price you accept is the price you pay. No surprise add-ons.

Yes, through the platform. Phone numbers and emails are auto-redacted from chat.