Frequently asked. Plain answers.

Operator details — including their phone number and emergency contacts — are shared with you as soon as you pay the deposit. Until then they stay private, and yours do too, so you can compare prices without anyone being chased.

<p>Our simple 3 step process makes searching and booking available vehicles a simple and efficient process.</p><p>To start simply enter your journey details in the search form at the top of many pages, including our home page.<br></p><p>You will then see the available vehicle options from a variety of companies, with prices, reviews and relevant details shown as available.</p><p>Click "book now" on your chosen vehicle, fill in your personal and payment details and submit and your vehicle will be confirmed.</p>

A 25% deposit confirms your booking. The rest is charged automatically to the same payment method 7 days before you travel, and the date is shown on your trip page.

<p>We work with many of the leading transport operators who offer their vehicles for hire on our site.</p><p>Therefore we are able to offer a variety of different options for each request which may differ by price, size or transport operator who provides the vehicle.</p><p>This allows you to quickly and easily get multiple quotes and find the deal best for you, all from a single site.</p>

What comes back to you depends on how far ahead you cancel, measured against your departure: - **14 days or more before departure:** you are refunded **everything you have paid**. - **7 to 13 days before departure:** you are refunded **50% of the total trip price**, up to what you have actually paid at that point. If you have only paid the 25% deposit, that means the whole deposit comes back. - **Less than 7 days before departure:** **no refund**. You see the exact figure before you confirm the cancellation.

<p>Hireabus.com is an online marketplace for transport options and we do not provide any vehicles directly ourselves.</p><p>We use a network of experienced and trusted transport operators who we have carefully vetted to meet our high standards.</p><p>All vehicles offered through hireabus.com will be clean and comfortable, meeting all legal regulations for the country where they are operating.</p><p>The smallest vehicles available start at around 8 seat minibuses up to around 53 seat coaches. If you need multiple vehicles or have special requirements please contact us and we will be in touch.</p>

Yes. The price you accept is the price you pay. No surprise add-ons.

Yes, through the platform. Phone numbers and emails are auto-redacted from chat.